Service Management and Provision Unit (UGO)

The Service Management and Provision Unit (UGO) of the Directorate of Outreach addresses and Development (DPD) at CATIE (Tropical Agricultural Research and Higher Education Center) the demands of the public and private sectors through competitive contracting processes, which are captured by the National Technical Offices (NTOs) of the Center in its member countries; CATIE’s Liaison Offices in other countries or through the Scientific Programs at the headquarters in Costa Rica. The UGO also manages information about opportunities through organized media about these matters.

The UGO is a catalyst for these processes of meeting demand as well as offering capabilities through participation in open calls for bids, such as public and private tenders and other forms of administrative contracting publicized using various means.

This unit has the technical and scientific backing of CATIE’s international and national staff at the headquarters and in its National Technical Offices.

When it comes to regional initiatives, at the UGO these opportunities are channeled per their thematic affinity to the programs, groups or specialists at the headquarters. In cases of national or local initiatives, they are channeled to the NTO personnel who will rely on the technical support from programs or other entities at CATIE. In both cases, this facilitates the preparation of expressions of interest and formal proposals for following up on the process, including the roles of negotiation and technical and administrative support when a contract is approved.

CATIE has NTOs and institutional liaisons in Belize, Bolivia, Costa Rica, El Salvador, the State of Acre (Brazil), Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay and the Dominican Republic.


The UGO is organized to participate in

- Tendered bids (national and international public bids, competitions, either by expression of interest or calls).

- Presentation of technical and financial proposals (in response to direct invitations to tender a bid or through direct negotiation)

- Project formulation and management (through proposals to take advantage of opportunities in which CATIE can offer technical services).

- Capacity building (in member countries, to meet demand through the negotiation of training processes, but also offer services for short courses, diploma programs and other related services).

- Technical assistance (specialized services that can be provided to organizations and projects for technical implementation).

- Project management and financial intermediation (specialized services that can be provided to organizations and projects for managerial and administrative implementation).

Partnerships to manage and develop actions in all the processes described.


Technical and operational capacity


Human resources

CATIE’s human resources consist of executive, professional, technical, management and labor personnel. There are 475 people of whom about 60 have doctorates, 80 have master's degrees and some 60 have licenciates or engineering degrees.

CATIE’s staff members are characterized by their vision and interdisciplinary practice, an outcome of their experience in the development of field-level actions. Moreover, they have management skills that serve them when they have to interact permanently with decision-makers, technicians and farmers. They receive constant updating, the product of work networks and direct access to information from around the world.

Administrative capacity

Efficiency in fund management starts with full transparency based on computerized accounting and budget record systems. In its administrative capacity, CATIE has modern hardware and software support capable of applying internationally recognized procedures and standards to rigorously control the correct and efficient use and administration of funds. The institution enjoys permanent legal advice support. Internal audits are done semi-annually on the execution of the development projects in the countries to ensure honesty in financial resource management. All this installed capacity supports CATIE’s representations in the member countries.